Frequently Asked Questions

About Our Services

Does Willow & Ivy Design offer delivery & pickup services?

Yes, deliveries and pickups in Boscobel, WI are free of charge! Once outside of the city of Boscobel, we charge $0.75/mile, per trip made. If multiple vehicles, extra hands, or a trailer are needed, additional costs are required.

How can I reserve items for my event?

Please follow our Booking Process to contact us regarding the item and date availability. If items are available, a $100, non-refundable deposit and signed rental contract is required to lock in your items for your event.

Do you require a minimum dollar amount for rentals?

No, we understand that some events are small and others are grand, therefore there are no minimums required to rent items. The only time minimums are required is to be able to apply multi-service discounts.  

Can I see items or set up mock décor in person for a better visual?

Of course! Though we list all of our inventory with photos on our Rental Catalog, we understand it can be hard to envision it all coming together. We offer a free consultation just for this reason!

Is there a security/rental deposit required for rentals and is it refunded?

We do require a $100, non-refundable, deposit to lock in your items for your date. This $100 goes towards your total balance due. If your rental balance is less that $100, then the deposit becomes the total balance of rentals. Willow & Ivy Design ALSO requires a $50 rental deposit for every $100 of rentals. This amount will be refunded to the client pending no items are lost, damaged, or returned in an unfit condition after the event. Willow & Ivy reserves the right to withhold any/all of the deposit to fix damages or replace lost/stolen/broken rental items. If the total cost of damages or replacement exceeds the amount of the rental deposit, the client will be billed.

Are there special rules for rental items that I should know about?

We outline the main points of rental care in our Rental Contract but there are some item specific guidelines that should be taken into consideration to ensure a full rental deposit refund. Please view the list of guidelines here.